Claim Status

Our capabilities focus on both workers' compensation and commercial lines specific to property and liability (CPP) coverage. To ensure we are providing our customers with the utmost fairness and professionalism in all cases, we evaluate claims values based on lost wages, medical expenses and state-established injury/damage values.

Professional Staff

We treat our policyholders with respect and work diligently to gather the information necessary to pay claims promptly. This would not be possible without our seasoned claims teams, which is comprised of:

Workers' Compensation
  • Nearly 350 claims adjusters nationwide
  • More than 200 professionals with an average of 21 years of experience
  • Staff physician to assist in assessing injuries, treatments and return-to-work timeframes
  • Highly qualified panel of defense attorneys
  • Adjusters specialized by claim types with an average of 24 years experience
  • Field adjusters who travel to loss locations for direct assistance


AmTrust has always been committed to using evolving technology to make it easier for our customers to interact with us and access vital information related to their insurance policies.  To that end, we maintain:

  • Automated claims systems
  • Paperless claim filings and electronic claim notes
  • Claims reporting hot line
  • Direct phone and email access to all claims adjusters

Fraud Prevention

We understand that insurance fraud is an industry-wide problem contributing to the rise in cost of premiums for business owners.  To reduce the likelihood of fraud, our fraud detection unit provides:

  • Training
  • Reviews of possible fraudulent claim files
  • In-depth investigation of suspected fraudulent claims
  • Detailed reports to the appropriate authorities